Customer Service Representative

Job Description

We are seeking Customer Service Representatives to join our team. In this role, you will be the first point of contact for our providers, delivering exceptional support and addressing inquiries related to behavioral and physical health services. This role is remote and full-time.

What You’ll Do
Respond to provider questions, emails, and calls in a timely and professional manner
Assist with navigating and resolving a variety of issues, including claims and continuity of care
Work towards meeting and exceeding call center metrics
Manage a high volume of inbound and outbound calls with efficiency and courtesy
Maintain detailed records of interactions, transactions, and comments
Collaborate with Provider Relations and Contracts teams to ensure seamless service
Contribute to team efforts by accomplishing related results as needed

What You’ll Need

Required:
High school diploma or equivalent; higher education or certifications in healthcare or customer service preferred
Experience in customer service, ideally in a healthcare setting
Strong communication skills, both verbal and written
Ability to handle stressful situations with patience and professionalism
Proficiency with computers and typical office software
Flexibility to work holidays and extended hours as required by the Department.

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the GCE International and other federal, state, and local standards

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor